Contact

National Roof Repair Authority operates as a national-scope reference directory covering the licensed roofing contractor landscape across the United States. This page describes how editorial and administrative inquiries are handled, what response timelines apply to different request categories, and the geographic and professional scope this resource addresses. Requests related to contractor listings, regulatory accuracy, and directory structure are processed through the channels described below.

Response expectations

Inquiry response timelines vary by request category. The following breakdown classifies the primary inquiry types and their associated handling windows:

1. Listing accuracy corrections — Submitted corrections to contractor name, license number, service area, or contact data are reviewed within 5–7 business days. Corrections require documentation from the submitting party, such as a state licensing board printout or contractor certificate of insurance.
2. Editorial or content disputes — Claims that regulatory information, code references, or permit requirement descriptions are inaccurate are escalated to editorial review and typically resolved within 10 business days.
3. Unlicensed contractor reports — Reports alleging that a listed contractor operates without a valid state license are forwarded to the relevant state licensing authority for independent verification. These inquiries are not adjudicated internally.
4. General directory navigation questions — Inquiries about how the directory is structured or how listings are organized are addressed within 3 business days.
5. Commercial or partnership inquiries — Requests from roofing industry associations, code bodies, or trade publications are reviewed on a rolling basis with no fixed SLA.

Responses to all inquiry types are provided by email. No phone support line is maintained for this directory resource.

Additional contact options

Structured inquiry pathways exist for specific professional categories within the roofing sector.

Roofing contractors and license holders seeking to update or dispute a listing should reference their state-issued license number in all communications. Licensing in the roofing sector is governed at the state level with no single federal body overseeing contractor credentials. As of the most recent published data, 47 states maintain some form of contractor licensing or registration requirement, though the scope of those requirements varies substantially — states such as California (Contractors State License Board, CSLB) and Florida (Department of Business and Professional Regulation, DBPR) operate highly structured licensing regimes, while others impose only local or county-level requirements.

Permit and inspection researchers referencing this directory for project documentation should note that roofing permits are governed by local Authority Having Jurisdiction (AHJ) under the adopted edition of the International Residential Code (IRC) or International Building Code (IBC), as published by the International Code Council (ICC). The directory does not issue permits, certifications, or inspection approvals.

Insurance adjusters and claims professionals cross-referencing contractor credentials should verify license standing directly with the applicable state board, as directory data reflects publicly available information at the time of indexing and may not reflect real-time license status.

Roofing industry associations — including those affiliated with the National Roofing Contractors Association (NRCA) or the Roofing Contractors Association of your applicable regional chapter — may submit requests for coordinated data accuracy reviews.

How to reach this office

All formal inquiries are submitted through the site's structured contact form. The form accepts the following field inputs:

• Request type (dropdown — listing correction, content dispute, report, general inquiry)
• State jurisdiction (required for contractor-specific requests)
• License number or contractor identifier (where applicable)
• Supporting documentation upload (PDF or image formats accepted)
• Submitting party's professional role (contractor, adjuster, researcher, property owner, other)

For editorial matters involving named regulatory sources — such as citations to OSHA 29 CFR 1926 Subpart R (governing fall protection standards applicable to roofing work at heights of 6 feet or greater on residential structures), ICC model code adoptions, or state-specific licensing statute references — the request should identify the specific code section or statute number in dispute.

Anonymous submissions are accepted for unlicensed contractor reports but are given lower processing priority than identified submissions.

Service area covered

National Roof Repair Authority indexes contractor and service data across all 50 United States. The directory is organized by state and, within populated metropolitan markets, by county or municipality. The scope of coverage reflects the national structure of the roofing services sector, which spans three primary contractor classification categories:

Residential roofing contractors — Typically licensed under residential or general contractor classifications at the state level. Work governed by IRC Chapter 9 (Roof Assemblies and Rooftop Structures) in jurisdictions that have adopted the ICC's model codes.

Commercial roofing contractors — Licensed under commercial or specialty contractor classifications. Work subject to IBC provisions and, for projects of sufficient scale, may require a licensed architect or engineer of record depending on state statute.

Specialty and restoration contractors — A distinct classification in states such as Texas (regulated through the Texas Department of Licensing and Regulation, TDLR) and Louisiana, where storm damage restoration work carries separate registration or insurance requirements.

The directory does not cover roofing contractors operating exclusively outside the United States, nor does it index suppliers, manufacturers, or material distributors. Listings reflect contractors providing installation, repair, inspection, or replacement services on existing structures.

For directory structure and scope documentation, see the Roof Repair Directory Purpose and Scope reference page. For active contractor listing records, the Roof Repair Listings index is the primary lookup resource.